Shipping policy

Shipping Policy

Last updated: 05/05/2025

AZRIA Fashions / Shop Azria ships orders across the Kingdom of Saudi Arabia. We work with trusted logistics partners to provide reliable delivery for beauty products, cosmetics, skincare, fashion items, dresses, clothing, and home accessories.

1. Shipping Coverage

We currently ship to addresses within the Kingdom of Saudi Arabia only.

This includes major cities and regions such as:

  • Riyadh and surrounding areas
  • Jeddah, Makkah, Madinah, and the Western Region
  • Dammam, Khobar, Dhahran, and the Eastern Province
  • Qassim, Buraidah, and the Central Region
  • Abha, Najran, Jazan, and the Southern Region
  • Tabuk, Hail, Al-Jouf, and the Northern Region
  • Other serviceable cities and towns within Saudi Arabia

We do not currently offer international shipping outside Saudi Arabia.

2. Shipping Methods and Costs

Standard Shipping

  • Shipping cost for prepaid/normal orders: SAR 18 per order
  • Estimated delivery time: 2–5 business days from dispatch
  • Delivery partner: We may use Aramex, SMSA, or another trusted logistics partner depending on your location and service availability.

Cash on Delivery (COD) Shipping

  • Shipping cost for Cash on Delivery (COD) orders: SAR 20 per order
  • COD availability may depend on customer location, order value, and order confirmation status.
  • COD orders may be subject to additional verification before dispatch.

Free Shipping

We offer free standard shipping on eligible orders over SAR 199, where applicable.

The free shipping threshold is calculated after discounts and before shipping fees.

If an order qualified for free shipping and later a return causes the remaining order value to fall below the free shipping threshold, the applicable shipping charge may be deducted from the refund.

Express Shipping

Express shipping is currently not available. We may add this option in the future.

3. Order Processing Time

Most orders are processed and dispatched within 1–2 business days after order confirmation.

Business days are Sunday to Thursday, excluding Saudi public holidays.

Orders placed on Friday, Saturday, or public holidays will begin processing on the next business day.

During busy seasons such as Ramadan, Eid, National Day, White Friday, Black Friday, or major promotional periods, processing and delivery may take additional time.

4. Delivery Time

Estimated delivery time is 2–5 business days from dispatch.

Delivery times are estimates only and may vary depending on:

  • Delivery location
  • Courier service availability
  • Address accuracy
  • Customer availability
  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier delays or events outside our control

5. Delivery Confirmation and Tracking

Once your order is dispatched, you will receive a shipping confirmation by email, SMS, WhatsApp, or another available communication channel.

The confirmation may include:

  • Tracking number
  • Courier name
  • Tracking link, where available

You can track your order through the courier’s tracking system using the provided tracking details.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected orders, customers, and locations within Saudi Arabia.

For COD orders:

  • Shipping cost for COD orders is SAR 20 per order.
  • Payment must be made at the time of delivery.
  • Payment must be made in Saudi Riyals (SAR).
  • Please prepare the correct amount where possible.
  • The courier may contact you before delivery.
  • We may contact you by phone, SMS, WhatsApp, or email to confirm the order before dispatch.
  • Orders that cannot be confirmed may be delayed or cancelled.

COD may be subject to order value limits, location availability, customer history, or additional verification checks.

We reserve the right to restrict or disable COD for customers with repeated refused deliveries, failed delivery attempts, incorrect contact details, excessive returns, or suspected misuse.

7. Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

Your address should include:

  • Full name
  • Active Saudi mobile number
  • City
  • District / neighborhood
  • Street name
  • Building or villa number
  • Postal code
  • National Address or Short Address, if available
  • Any additional delivery instructions, if needed

We are not responsible for delays, failed delivery, or delivery to the wrong location if incorrect or incomplete address details are provided at checkout.

Address changes after dispatch may not be possible.

8. Failed Deliveries

If delivery cannot be completed because of incorrect address details, customer unavailability, refusal to accept the shipment, or failure to respond to courier calls/messages, the courier may attempt delivery again depending on their policy.

If the order is returned to us due to failed delivery, refusal, or incorrect address:

  • The original shipping fee may be non-refundable.
  • Return shipping charges may be deducted from any refund.
  • COD or handling fees, where applicable, may be deducted.
  • Re-delivery may require an additional shipping fee.
  • Future COD orders may be restricted.

9. Refused Orders

If a customer refuses to accept an order without a valid reason after dispatch, any shipping, return shipping, COD, or handling charges incurred may be deducted from the refund where applicable.

Repeated refused orders may result in restriction of future COD orders or order cancellation.

10. Free Shipping Adjustment

If your order qualified for free shipping but later the order is returned fully or partially, and the final retained order value falls below the free shipping threshold, the applicable shipping charge may be deducted from your refund.

For prepaid/normal orders, the applicable shipping charge is SAR 18.

For Cash on Delivery orders, the applicable shipping charge is SAR 20.

11. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photos of the outer packaging
  • Clear photos of the damaged item
  • A short description of the issue

After review, we will arrange a suitable solution, such as replacement, refund, or further investigation with the courier.

Please keep the product and packaging until the issue is resolved, as the courier may require inspection.

12. Lost Packages

If your tracking shows delivery but you have not received the package, please contact us as soon as possible at support@shopazria.com or [WHATSAPP_NUMBER].

We will coordinate with the courier to investigate the issue.

If the package is confirmed lost by the courier, we will arrange a replacement or refund, depending on product availability and the investigation outcome.

13. Fragile or Home Accessory Items

Some home accessories may be fragile or require careful handling.

Please inspect fragile items immediately upon delivery. Any damage must be reported within 48 hours of delivery with clear photos of the product and packaging.

Reports made after this period may be difficult to verify and may not be eligible for replacement or refund.

14. Pre-Orders and Backorders

If a product is marked as pre-order or backorder:

  • The estimated dispatch date will be shown on the product page or communicated to you.
  • Orders containing pre-order items may be shipped together once all items are available.
  • You may contact us to request separate shipping for available items, but additional shipping fees may apply.

15. Split Shipments

In some cases, your order may be shipped in more than one package.

This may happen if:

  • Items are shipped from different locations
  • Some items are delayed
  • The order contains fragile or bulky items
  • Courier requirements apply

If your order is split into multiple shipments, you may receive separate tracking details.

16. Holiday and Peak Season Delays

Delivery may take longer during:

  • Ramadan
  • Eid Al-Fitr
  • Eid Al-Adha
  • Hajj season
  • Saudi National Day
  • White Friday / Black Friday
  • Major sales campaigns
  • Public holidays
  • Periods of high courier demand

We will try to notify customers of any expected delays where possible.

17. Shipping Fees and Refunds

Shipping fees are non-refundable unless the return or cancellation is due to our error, such as sending the wrong item or a confirmed defective/damaged item.

If a refund is approved, any applicable shipping, return shipping, COD, or handling charges may be deducted according to our Return & Refund Policy.

18. Contact Us

For shipping-related questions, please contact us:

AZRIA Fashions / Shop Azria
Operated by: Fares Mohammed Alghamdi Administrative Consulting Office
Commercial Registration / Unified National Number: 7052677080
VAT Registration Number: 314429741900003
Address: Jeddah, Al-Salihiyah District, Bin Abi Al-Sahat, 23763, Kingdom of Saudi Arabia
Email: support@shopazria.com
WhatsApp: [WHATSAPP_NUMBER]
Customer Support Hours:  7:00 AM – 8:00 PM