Terms of service

Terms of Service

Last updated: 05/05/2026

Welcome to AZRIA Fashions / Shop Azria. These Terms of Service (“Terms”) govern your access to and use of our website shopazria.com, including browsing, placing orders, making purchases, contacting us, and using any services provided through our website.

By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy. Please read them carefully before using our website.

1. About Us

AZRIA Fashions / Shop Azria is an online retail store operated by:

Legal / Taxpayer Name: مكتب فارس محمد الغامدي للاستشارات الادارية
English Name: Fares Mohammed Alghamdi Administrative Consulting Office
Entity Type: Sole Establishment
Commercial Registration / Unified National Number: 7052677080
VAT Registration Number: 314429741900003
Registered Address: جدة، حي الصالحية بن أبي الساحات، 23763، المملكة العربية السعودية
English Address: Jeddah, Al-Salihiyah District, Bin Abi Al-Sahat, 23763, Kingdom of Saudi Arabia

We sell beauty products, skincare, cosmetics, fashion items, dresses, clothing, and home accessories through our website shopazria.com, primarily serving customers in the Kingdom of Saudi Arabia.

2. Eligibility

To use our website or place an order, you must:

  • Be at least 18 years old, or use the website under the supervision and consent of a parent or legal guardian
  • Provide accurate, complete, and current information when placing an order
  • Have the legal capacity to enter into a binding agreement
  • Comply with all applicable laws and regulations in the Kingdom of Saudi Arabia

We reserve the right to refuse service, cancel orders, or restrict access where we believe these Terms have been violated.

3. Account Registration

You may shop as a guest or create an account on our website.

If you create an account:

  • You are responsible for keeping your login details and password confidential
  • You are responsible for all activity under your account
  • You agree to notify us immediately if you suspect unauthorized access to your account
  • You must ensure that your account information remains accurate and updated

We reserve the right to suspend or terminate accounts that violate these Terms, involve misuse, fraud, repeated failed deliveries, or suspicious activity.

4. Products and Availability

All products shown on our website are subject to availability.

We reserve the right to:

  • Limit quantities purchased per customer, household, or order
  • Discontinue any product at any time
  • Update product descriptions, images, pricing, or availability without prior notice
  • Refuse or cancel orders due to stock issues, pricing errors, payment issues, suspected fraud, or misuse

We try to display product information as accurately as possible. However, product packaging, ingredients, colors, sizes, materials, and appearance may vary slightly due to manufacturer updates, screen settings, lighting, or photography.

5. Product Information and Customer Responsibility

You are responsible for reviewing product details carefully before placing an order, including size, color, shade, quantity, ingredients, measurements, compatibility, and usage instructions.

Beauty, Skincare & Cosmetics

Beauty, skincare, and cosmetic products are intended for external use only unless otherwise stated by the manufacturer.

You should:

  • Read all product labels, ingredients, warnings, and usage instructions before use
  • Perform a patch test before using skincare or cosmetic products
  • Stop using a product immediately if irritation or discomfort occurs
  • Consult a healthcare professional if you have allergies, sensitive skin, medical conditions, or concerns about product suitability

AZRIA Fashions does not provide medical advice, diagnosis, or treatment.

Fashion, Dresses & Clothing

For fashion items, dresses, and clothing, customers are responsible for checking:

  • Size
  • Color
  • Fit
  • Measurements
  • Fabric details
  • Product description

Colors may appear slightly different due to screen settings or lighting.

Home Accessories

For home accessories, customers are responsible for checking:

  • Product size and dimensions
  • Material
  • Color
  • Usage instructions
  • Fragile item handling information, where applicable

6. Pricing and VAT

All prices are displayed in Saudi Riyals (SAR).

Prices are inclusive of VAT where applicable, unless stated otherwise.

Shipping fees, COD fees, handling fees, or any other applicable charges will be shown at checkout before you confirm your order.

We reserve the right to correct pricing errors, typographical errors, or inaccurate product information at any time. If an order is placed with an incorrect price or incorrect product information, we may contact you for confirmation, cancel the order, or refund the amount paid.

7. Orders and Acceptance

When you place an order on our website:

  • You are making an offer to purchase the selected product(s)
  • You will receive an order confirmation by email, SMS, WhatsApp, or website notification
  • Order confirmation means we have received your order; it does not guarantee acceptance
  • Order acceptance occurs when the order is processed, dispatched, or shipped

We reserve the right to refuse or cancel any order before dispatch for reasons including, but not limited to:

  • Product unavailability
  • Pricing or product information error
  • Payment failure
  • Incorrect delivery details
  • Suspected fraud or misuse
  • Repeated failed deliveries
  • Refused Cash on Delivery orders
  • Violation of these Terms

If we cancel a prepaid order, we will refund the amount paid using the original payment method where possible.

8. Payment

Available payment methods will be displayed at checkout and may include:

  • Mada
  • Visa
  • Mastercard
  • Apple Pay
  • Cash on Delivery (COD), where available
  • Other approved payment methods shown at checkout

Electronic payments are processed securely through approved payment service providers. We do not store full payment card details on our systems.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

9. Cash on Delivery (COD)

Cash on Delivery may be available for selected orders, locations, and customers.

For COD orders:

  • Payment must be made at the time of delivery using the payment method accepted by the courier
  • If paying by cash, please prepare the correct amount where possible
  • COD may be subject to order value limits, location availability, or confirmation checks
  • We may contact you by phone, SMS, WhatsApp, or email to confirm the order before dispatch
  • Orders that cannot be confirmed may be delayed or cancelled

We reserve the right to restrict or disable COD for customers with:

  • Repeated refused deliveries
  • Repeated failed delivery attempts
  • Incorrect contact or address details
  • Excessive returns
  • Suspected misuse or fake orders

Any applicable COD, shipping, return shipping, or handling charges may be deducted from refunds where permitted and in line with our Return & Refund Policy.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

By placing an order, you agree to provide complete and accurate delivery information, including your name, mobile number, address, city, district, postal code, and any national address or short address details where required.

Delivery times are estimates and may vary due to courier operations, address accuracy, customer availability, weather conditions, public holidays, high order volumes, or events outside our control.

If delivery fails because of incorrect address details, customer unavailability, refusal to accept the shipment, or repeated failed delivery attempts, any shipping, return shipping, COD, or handling charges incurred may be deducted from the refund.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the conditions stated in our Return & Refund Policy, including product eligibility, return window, inspection requirements, non-returnable items, refund method, and deductions that may apply.

For hygiene and safety reasons, opened, used, tested, swatched, washed, altered, or damaged products may not be eligible for return unless they are defective or incorrect.

Original shipping fees are non-refundable unless the return is due to our error, defective product, or wrong item sent.

12. Free Shipping, Promotions, and Discounts

From time to time, we may offer free shipping, discount codes, bundles, free gifts, or promotional offers.

Promotions may be subject to conditions, including:

  • Minimum order value
  • Specific products or categories
  • Limited time periods
  • Limited quantities
  • One-time use per customer
  • Exclusions or restrictions

If an order qualified for free shipping, a free gift, or a promotion, and a return causes the remaining order value to fall below the qualifying threshold, the relevant benefit may be adjusted. This may include deducting shipping charges, promotional value, or the value of a free gift from the refund, in line with our Return & Refund Policy.

We reserve the right to cancel, change, or withdraw promotions at any time.

13. Order Cancellation

You may request to cancel an order before it has been dispatched.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible and the standard return process will apply.

We may cancel orders for reasons including:

  • Product unavailability
  • Payment failure
  • Pricing or product information error
  • Failure to confirm COD order
  • Incorrect or incomplete delivery information
  • Suspected fraud, misuse, or violation of these Terms

14. Intellectual Property

All content on shopazria.com, including text, graphics, logos, images, product photos, icons, page designs, banners, and brand elements, is owned by AZRIA Fashions, its licensors, suppliers, or content providers.

You may not, without our written permission:

  • Copy, reproduce, distribute, or modify our website content
  • Use our trademarks, logos, or brand name for commercial purposes
  • Scrape, crawl, extract, or collect data from our website using automated tools
  • Use our product images or descriptions for resale, advertising, or competing purposes
  • Misuse our website content in any unlawful or misleading way

15. User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Submit false, inaccurate, fraudulent, or misleading information
  • Place fake orders or misuse COD services
  • Abuse return, refund, discount, or promotional policies
  • Attempt unauthorized access to our systems or customer accounts
  • Interfere with website security or functionality
  • Upload or transmit viruses, malware, or harmful code
  • Scrape, copy, or collect website data without permission
  • Harass, threaten, abuse, or disrespect our staff, couriers, partners, or other customers

We reserve the right to refuse service, cancel orders, restrict payment methods, suspend accounts, or take appropriate action where misuse is identified.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery tracking pages, social media platforms, apps, or external websites.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

17. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, store, and protect your personal data.

By using our website or placing an order, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

18. Disclaimers

Our website and products are provided on an “as available” basis.

To the maximum extent permitted by applicable law, we do not guarantee that:

  • The website will always be available, uninterrupted, secure, or error-free
  • Product descriptions, images, or content will be completely free from errors
  • Products will meet your personal expectations, preferences, or individual needs
  • Beauty or skincare products will be suitable for every skin type or condition
  • Clothing sizes, colors, or fit will exactly match personal expectations

Nothing in these Terms affects your statutory rights under applicable consumer protection laws in the Kingdom of Saudi Arabia.

19. Limitation of Liability

To the maximum extent permitted by applicable law, AZRIA Fashions shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunity
  • Delays caused by third-party couriers, payment providers, or events outside our control
  • Misuse of products or failure to follow product instructions
  • Personal preferences regarding size, color, texture, scent, shade, or fit

Where liability cannot be excluded, our total liability shall not exceed the amount paid for the specific order related to the claim, unless otherwise required by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, or any matter that cannot be limited under applicable law.

20. Indemnification

You agree to indemnify and hold harmless AZRIA Fashions / Shop Azria, its owner, employees, partners, suppliers, and service providers from any claims, losses, damages, costs, or expenses arising from:

  • Your misuse of our website
  • Your breach of these Terms
  • Your submission of false or misleading information
  • Your violation of applicable laws
  • Your infringement of third-party rights

21. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Government actions
  • War, unrest, or emergency situations
  • Epidemics or pandemics
  • Courier delays
  • Customs or logistics disruptions
  • Internet, payment gateway, or system outages
  • Supplier shortages or supply chain disruptions

22. Governing Law and Disputes

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.

If a dispute arises, we encourage you to contact us first so we can try to resolve the matter in good faith.

If the dispute cannot be resolved amicably, the competent courts of Jeddah, Kingdom of Saudi Arabia shall have jurisdiction, unless applicable law provides otherwise.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, policies, or legal requirements.

The “Last updated” date at the top of this page shows when these Terms were last revised.

Your continued use of our website after any updates means you accept the revised Terms.

25. Contact Us

For questions about these Terms, please contact us:

AZRIA Fashions / Shop Azria
Operated by: Fares Mohammed Alghamdi Administrative Consulting Office
Commercial Registration / Unified National Number: 7052677080
VAT Registration Number: 314429741900003
Address: Jeddah, Al-Salihiyah District, Bin Abi Al-Sahat, 23763, Kingdom of Saudi Arabia
Email: support@shopazria.com
WhatsApp: [WHATSAPP_NUMBER]
Customer Support Hours:  7:00 AM – 8:00 PM