سياسة الخصوصية

Privacy Policy

Last updated: 05/05/2026

AZRIA Fashions / Shop Azria respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website shopazria.com, make a purchase, contact us, or use our services.

This Privacy Policy is designed to align with the Saudi Arabia Personal Data Protection Law (PDPL), issued by Royal Decree No. M/19 dated 9/2/1443H, as amended.

1. Who We Are

AZRIA Fashions / Shop Azria is an online retail store operated by:

Legal / Taxpayer Name: مكتب فارس محمد الغامدي للاستشارات الادارية
English Name: Fares Mohammed Alghamdi Administrative Consulting Office
Entity Type: Sole Establishment
Commercial Registration / Unified National Number: 7052677080
VAT Registration Number: 314429741900003
Registered Address: جدة، حي الصالحية بن أبي الساحات، 23763، المملكة العربية السعودية
English Address: Jeddah, Al-Salihiyah District, Bin Abi Al-Sahat, 23763, Kingdom of Saudi Arabia

We sell beauty products, skincare, cosmetics, fashion items, dresses, clothing, and home accessories through our website shopazria.com, primarily serving customers in the Kingdom of Saudi Arabia.

Data Controller Contact

Email: support@shopazria.com
WhatsApp: [WHATSAPP_NUMBER]
Address: Jeddah, Al-Salihiyah District, Bin Abi Al-Sahat, 23763, Kingdom of Saudi Arabia

2. Information We Collect

We collect personal data that is necessary to operate our store, process orders, deliver products, provide customer support, improve our services, and comply with legal obligations.

Information You Provide Directly

We may collect the following information when you place an order, create an account, contact us, request a return, or subscribe to marketing:

  • Full name
  • Email address
  • Mobile number
  • Shipping address
  • Billing address
  • National address, short address, or delivery location details, if provided
  • Order details and purchase history
  • Product preferences
  • Customer service messages and communications
  • Return, refund, exchange, failed delivery, or complaint details
  • Photos shared by you for return, damage, or defect verification
  • Marketing preferences and newsletter subscription status
  • IBAN and account holder name when required for Cash on Delivery (COD) refunds or bank transfer refunds

Please do not send us unnecessary sensitive information, personal documents, ID cards, bank cards, or photos of people unless we specifically request them for a lawful and necessary purpose.

Payment Information

Payments are processed securely through approved payment service providers.

We do not store full credit card, Mada card, or payment card details on our systems. Payment card information is processed directly by secure payment providers in accordance with applicable payment security standards.

For Cash on Delivery (COD) orders, we may collect and use delivery confirmation details, COD confirmation status, and refund bank details where required.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Click patterns
  • Referring website
  • Search terms used to find us
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process, confirm, and fulfill your orders
  • To arrange delivery and shipping
  • To contact you about your order, delivery, payment, return, refund, or customer service request
  • To verify delivery details and reduce failed deliveries
  • To process Cash on Delivery (COD) confirmations and refunds
  • To process returns, refunds, exchanges, and complaints
  • To provide customer support
  • To improve our website, products, services, and customer experience
  • To send marketing emails, offers, and promotions, only where you have agreed to receive them
  • To detect and prevent fraud, misuse, fake orders, payment abuse, return abuse, or illegal activity
  • To comply with legal, tax, accounting, VAT, consumer protection, and regulatory obligations in the Kingdom of Saudi Arabia

4. Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

  • Contract performance: To process your order, deliver products, handle payments, provide customer service, and manage returns or refunds.
  • Consent: When you subscribe to marketing communications, accept non-essential cookies, or provide optional information.
  • Legal obligation: To comply with tax, VAT, accounting, consumer protection, and other applicable laws.
  • Legitimate interest: To improve our services, protect our store, prevent fraud, verify transactions, reduce misuse, and maintain business records, provided this does not override your rights under applicable law.

5. Marketing Communications

We may send you marketing emails, offers, or promotional messages only where you have opted in or where permitted by applicable law.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us at support@shopazria.com

If you unsubscribe, we may still send you non-marketing messages related to your orders, payments, deliveries, returns, refunds, or customer service requests.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your personal data only where necessary with trusted service providers who help us operate our store and provide services to you, including:

  • E-commerce platform providers, such as Shopify
  • Payment service providers
  • Shipping and delivery companies
  • SMS, WhatsApp, and email service providers
  • Customer support tools
  • Analytics and website performance providers
  • Fraud prevention and security service providers
  • Professional advisors, such as accountants, auditors, legal advisors, or tax consultants
  • Government authorities, regulators, or law enforcement where required by law

These third parties are expected to process your data only as necessary to provide their services and in accordance with applicable privacy and data protection requirements.

7. International Data Transfers

Some of our service providers, such as e-commerce platforms, payment providers, analytics providers, email service providers, or cloud service providers, may process or store personal data outside the Kingdom of Saudi Arabia.

Where personal data is transferred outside Saudi Arabia, we will take reasonable steps to ensure that the transfer is necessary for operating our store or providing services to you, and that appropriate safeguards are applied in accordance with applicable Saudi data protection requirements.

8. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.

Our general retention periods are:

  • Order, invoice, VAT, and transaction records: Kept as required for tax, accounting, VAT, and legal compliance.
  • Customer account information: Kept while your account remains active or as needed to provide services.
  • Customer service records: Kept as long as needed to manage support, complaints, returns, refunds, and dispute resolution.
  • Marketing preferences: Kept until you unsubscribe or withdraw consent.
  • Website analytics data: Kept for a limited period or in aggregated form where possible.
  • COD refund bank details: Kept only as long as needed to complete the refund and maintain required financial records.

When personal data is no longer required, we will delete, destroy, anonymize, or securely archive it in accordance with applicable law and business requirements.

9. Your Rights Under Saudi PDPL

Subject to applicable laws and legal retention requirements, you may have the following rights regarding your personal data:

  • Right to be informed: To know how your personal data is collected, used, shared, stored, and protected.
  • Right of access: To request access to the personal data we hold about you.
  • Right to correction: To request correction of inaccurate, incomplete, or outdated personal data.
  • Right to deletion or destruction: To request deletion or destruction of your personal data, where applicable and subject to legal retention requirements.
  • Right to withdraw consent: To withdraw consent where processing is based on consent, such as marketing communications.
  • Right to request a copy: To request a copy of your personal data in a commonly used electronic format, where applicable.
  • Right to complain: To submit a complaint to the competent authority if you believe your personal data rights have been violated.

To exercise your rights, please contact us at:

Email: support@shopazria.com

We may ask you to verify your identity before processing your request. We aim to respond to valid requests within 30 days, unless a longer period is permitted by applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience and operate our website.

Cookies may be used for:

  • Keeping items in your shopping cart
  • Remembering your preferences
  • Enabling checkout and payment functionality
  • Improving website performance
  • Understanding website usage
  • Supporting analytics and marketing, where permitted

Types of Cookies We May Use

  • Essential cookies: Required for the website, cart, checkout, security, and core store functions.
  • Analytics cookies: Help us understand how visitors use our website.
  • Marketing cookies: Help us show relevant offers or advertising, where applicable and subject to your consent where required.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality, including cart and checkout features.

11. Children’s Privacy

Our website and services are not directed to children under the age of 18.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us immediately at support@shopazria.com, and we will take appropriate steps to delete or restrict the data where required.

12. Data Security

We take reasonable technical, organizational, and administrative measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • SSL encryption on our website
  • Secure payment processing through approved payment providers
  • Access controls and limited access to personal data
  • Use of trusted service providers
  • Security monitoring and updates
  • Internal procedures for handling customer data

However, no website, system, or transmission method is completely secure. While we work to protect your personal data, we cannot guarantee absolute security.

If a personal data breach occurs and may cause harm to your data or affect your rights, we will notify the competent authority within the required timeframe and notify affected customers where required by applicable law.

13. Links to Third-Party Websites

Our website may contain links to third-party websites, apps, payment pages, social media pages, or delivery tracking services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or data handling practices.

The “Last updated” date at the top of this page shows when the policy was last revised.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

For privacy-related questions, requests, or complaints, please contact us:

AZRIA Fashions / Shop Azria
Operated by: Fares Mohammed Alghamdi Administrative Consulting Office
Commercial Registration / Unified National Number: 7052677080
VAT Registration Number: 314429741900003
Address: Jeddah, Al-Salihiyah District, Bin Abi Al-Sahat, 23763, Kingdom of Saudi Arabia
Email: support@shopazria.com
WhatsApp: [WHATSAPP_NUMBER]
Customer Support Hours:  7:00 AM – 8:00 PM

You may also contact the Saudi Data & AI Authority (SDAIA) through its official channels if you wish to submit a privacy-related complaint.