سياسة الاسترداد

Return & Refund Policy

At AZRIA Fashions, we want you to be happy with every product you receive. If you are not completely satisfied with your purchase, we are here to help.

This policy applies to all eligible products sold by AZRIA Fashions, including beauty products, cosmetics, skincare, fashion items, dresses, clothing, and home accessories.

Return Window

You may return eligible items within 14 days of delivery. The 14-day period starts from the day your order is delivered to the address provided at checkout.

Eligible Items

To be eligible for a return, items must meet all of the following conditions:

• Unused, unopened, unworn, and in original condition
• In the original packaging with all seals, tags, labels, and accessories intact
• Not damaged, washed, altered, tested, sampled, or used in any way
• Accompanied by the original order confirmation or receipt

Category-Specific Return Conditions

Beauty, Skincare & Cosmetics

For hygiene and safety reasons, beauty, skincare, and cosmetic products must be unopened and unused.

Products cannot be returned if:

• The seal is broken
• The packaging is opened or tampered with
• The product has been used, tested, swatched, or sampled
• The product is partially used or damaged after delivery

Fashion, Dresses & Clothing

Fashion items, dresses, and clothing may be returned only if they are:

• Unworn
• Unwashed
• Unaltered
• Free from perfume, deodorant, makeup marks, stains, or damage
• Returned with all original tags, labels, and packaging

Items that show signs of use may be rejected.

Home Accessories

Home accessories may be returned only if they are:

• Unused
• Undamaged
• In their original packaging
• Returned with all accessories, manuals, inserts, and packaging materials

Fragile items must be checked upon delivery. Any damage must be reported within 48 hours of delivery with clear photos.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare, beauty, or cosmetic products
• Used, washed, altered, or damaged clothing
• Items with missing tags, labels, seals, packaging, or accessories
• Items marked as Final Sale or Non-returnable at checkout
• Personalized, customized, or altered products
• Free gifts, samples, or promotional items unless returned as part of a qualifying return
• Gift cards

How to Initiate a Return

To request a return:

• Email our customer support team at support@shopazria.com within 14 days of delivery
• Include your order number
• Mention the item(s) you wish to return
• Provide the reason for the return
• Attach clear photos showing the item and original packaging

Please wait for our approval and return instructions before sending any item back.

We aim to respond within 1–2 business days.

Return Shipping

Change of Mind

If you are returning an item due to change of mind, wrong size choice, wrong color choice, or personal preference, the customer is responsible for the return shipping cost.

Incorrect, Damaged or Defective Items

If you received the wrong item, a damaged item, or a defective product, AZRIA Fashions will cover the return shipping cost.

Please contact us within 48 hours of delivery with clear photos of the item and packaging.

Free Shipping Adjustment

If your order qualified for Free Shipping, but after returning one or more items the remaining order value falls below the minimum amount required for Free Shipping, the applicable shipping charge will be deducted from your refund.

Promotional Items & Free Gifts

If your order included a free gift or promotional item based on a minimum purchase value, and a return reduces your remaining order value below the qualifying amount, the free gift must also be returned in unused condition.

If the free gift or promotional item is not returned, its value may be deducted from your refund.

Partial Returns

If only part of an order is returned:

• Refunds will be calculated only for the returned item(s)
• Discounts, promotional offers, free gifts, and free shipping benefits may be adjusted
• If the remaining order no longer qualifies for the original promotion, the difference may be deducted from the refund

Inspection of Returned Products

All returned items are inspected after receipt.

A return may be rejected if the item:

• Has been opened, used, worn, washed, tested, altered, or damaged
• Is missing original packaging, seals, tags, labels, or accessories
• Does not meet the return conditions stated in this policy

If a return is rejected, the item may be sent back to the customer.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed to the original payment method within 7–14 business days
• Credit card and Mada refunds usually appear within 5–10 business days after processing, depending on the bank
• Cash on Delivery (COD) refunds will be issued by bank transfer
• For COD refunds, customers must provide their IBAN and account holder name
• Original shipping charges are non-refundable unless the return is due to our error

Refund processing times may vary depending on your payment provider or bank.

Cash on Delivery (COD) Orders

COD orders are subject to the same return conditions as prepaid orders.

For COD refunds:

• Refunds will be issued by bank transfer only
• Any applicable shipping, return shipping, COD handling fee, or adjustment charges may be deducted from the refund
• Repeated refusal, failed delivery, or excessive returns may result in COD being restricted for future orders

Failed Deliveries

If an order cannot be delivered because:

• The delivery address is incorrect
• The customer cannot be contacted
• The customer refuses to accept the shipment
• Delivery fails repeatedly due to customer unavailability

Any shipping, return shipping, COD, or handling charges incurred may be deducted from the refund.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the damaged or defective item
• Photos of the outer packaging
• A short description of the issue

After verification, we will arrange a replacement, refund, or suitable solution.

Order Cancellations

You may cancel your order before it has been dispatched by contacting us at support@shopazria.com.

Once the order has been shipped, the standard return process will apply.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, item, or product, please return the original item according to this policy and place a new order.

Excessive Returns or Misuse

To protect against misuse of our return policy, AZRIA Fashions reserves the right to refuse returns, restrict Cash on Delivery, or decline future orders where repeated or excessive return activity is identified.

Contact Us

For any questions about returns or refunds, please contact us:

Email: support@shopazria.com
WhatsApp: [WHATSAPP_NUMBER]
Customer Support Hours:  7:00 AM – 8:00 PM